First, it's advisable to check the latest update on your tracking link. We send the tracking link via text message and/or email, but you can also find it in your online account under "My Deliveries".
If you need any further support, then it's best to reach out to our Customer Service team as they can help to provide a resolution to this matter.
You can reach out to our Customer Service team via phone on Monday until Thursday between 9h and 12h and between 13h and 16h. On Fridays you can call us between 8:30h and 14h. We´re also available via Facebook Messenger. You can also reach us by clicking on Submit a Request at the bottom of this article. One of our agents will get back to you as soon as possible.
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